Privacy and Cookies

Last updated: December 2025

1. Information We Collect

When you purchase something from our store, we collect personal information you provide, such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

When you browse our store, we also automatically receive your device’s IP address to help us understand your browser, location context and operating system for security and analytics purposes.

If you opt in, we may send you marketing messages (Email/SMS) about new products, updates, and offers.

We also use cookies to remember items placed in your cart - including when a cart is abandoned - so we can send cart reminders where legally permitted.

2. Consent

How do we obtain your consent?

When you provide personal information to complete a purchase, verify a payment method, arrange delivery or process a return, you consent to us collecting and using your information for that specific purpose.

For secondary purposes (such as marketing), we will always ask for your explicit consent or give you the option to decline.

How do I withdraw my consent?

You may withdraw your consent at any time by contacting us at:

info@muoticlothing.com
Correspondence Address (Customer & Data Protection Queries):
XXY-23 Ltd (trading as Muoti Clothing)
128 City Road
London
EC1V 2NX
United Kingdom

3. Disclosure

We may disclose your information if required by law or if you violate our Terms of Service.

4. Shopify

Muoti Clothing is hosted on Shopify Inc., which provides our e-commerce platform.

Your data is stored securely within Shopify’s databases and servers, protected by firewalls and industry-standard security measures.

Payments

If you choose a direct payment gateway, Shopify stores encrypted payment information in accordance with PCI-DSS requirements.
Your data is retained only as long as necessary to complete your transaction.

We do not store credit card details, nor do we sell or share customer information with third parties for marketing.

5. Third-Party Services

Some third-party providers (e.g., payment processors, courier platforms, fraud-prevention tools) may receive your information only to the extent required to perform their services.

Third-party providers have their own privacy policies, which we encourage you to review.

When you leave our site via a link or redirect, you are no longer governed by this policy.

6. Security

We follow industry best practices to protect your information from loss, misuse or unauthorised access.

If you provide credit card details, they are encrypted using SSL technology and stored with AES-256 encryption.

No method of transmission over the internet is guaranteed 100% secure, but we comply with PCI-DSS and trusted security standards.

7. Cookies

Below is a list of common Shopify cookies used by our store:

  • _session_id - session token; stores session information
  • _shopify_visit - tracks visits (30-minute expiry)
  • _shopify_uniq - counts visits per user
  • cart - stores cart contents (2-week expiry)
  • _secure_session_id - secure session token
  • storefront_digest - used if the store is password-protected

You may choose to disable cookies in your browser settings, though some features may not function correctly.

8. Klarna

Where Klarna payment options are offered, certain order details will be shared with Klarna to determine eligibility.

Your data is handled according to applicable data protection laws and Klarna’s privacy policy.

9. Age of Consent

By using this website, you confirm that you are at least the age of majority in your country or region, or that you are the age of majority and have permitted your minors to use this site.

10. Changes to This Policy

We reserve the right to update this policy at any time. Changes take effect immediately upon posting.
Material changes will be clearly communicated on this page.

11. Contact Information

For questions, requests, or complaints about your data, please contact:

  • info@muoticlothing.com
  • XXY-23 Ltd (trading as Muoti Clothing)
  • Correspondence Address: 128 City Road, London, EC1V 2NX, United Kingdom