Shipping policy

Muoti Clothing offers secure, tracked worldwide shipping on all orders placed Monday–Friday, excluding UK bank and national holidays. Shipping times begin once your order has been dispatched and you receive your shipping confirmation email.

Additional processing time may be required during peak periods or promotional events. All orders are inspected, authenticated, and packaged at our UK facility before dispatch.

UK Delivery 

We currently offer the following delivery services within the United Kingdom:

Standard Delivery | 2–4 Business Days

Price: Free on orders £100 and up
Tracking: Fully tracked
Signature Required: Yes
Courier: Royal Mail or equivalent partner

Next Day Delivery

Price: Free on orders £150 and up
Tracking: Fully tracked
Signature Required: Yes
Cut-Off: Orders must be placed before our daily dispatch cut-off time

If you are unavailable to receive your order, our delivery partner will attempt redelivery on the next working day. If the second attempt is unsuccessful, the parcel may be returned to our Returns & Fulfilment Centre. A supplementary delivery fee may be applied for redelivery.

Please note: Our couriers cannot leave parcels in a safe place without a signature.

EU Delivery

Standard International | 2–11 Business Days

Price: £4.99
Tracking: Fully tracked
Signature Required: Yes

Most EU deliveries are shipped DDP (Delivery Duties Paid). Taxes and duties are calculated at checkout and prepaid, meaning no additional charges should be requested upon delivery.

We cannot make changes to the shipping address once an order has been dispatched. We do not ship to P.O. Boxes.

International Delivery (Non EU)

Standard International | 3–17 Business Days

Price: £14.99
Tracking: Fully tracked
Signature Required: Yes

International orders may be subject to import duties, taxes, and handling fees once the parcel arrives in the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

If you are unsure of your country’s customs fees, we recommend contacting your local customs office before placing your order.

Duties, Taxes & Custom Information

EU Customers (Post-Brexit)

All orders to the EU are subject to the destination country’s VAT, duties, and customs regulations. Muoti Clothing ships most EU orders DDP, meaning these charges are added at checkout for a smooth delivery experience.

International Customers (Outside the UK/EU)

Orders may be subject to local duties and taxes upon arrival. These fees must be paid by the customer. Muoti Clothing is not responsible for delays caused by customs clearance.

Failure to Pay Customs Fees

If duties/taxes are refused and the parcel is returned to us:

  • Original shipping fees will be deducted from the refund

  • Any return charges imposed by the courier will also be deducted

Customs duties, taxes, and shipping costs are non-refundable.

Delivery Tracking & Updates

Once your order is dispatched, you will receive an email containing your courier and tracking number. Please monitor your tracking to ensure delivery is not missed.

If you need assistance, contact our Customer Service Team and we will be happy to help.

Delivery Attempts & Returns to Sender

Our couriers will normally make two delivery attempts.
If both attempts are unsuccessful:

  • The parcel may be returned to our Returns & Fulfilment Centre

  • A supplementary delivery fee may apply for redelivery

Please ensure your contact details are correct at checkout to avoid missed delivery updates.

Easy Returns

For unused items in original packaging, you have 30 days from delivery to arrange a return. Products are inspected upon arrival.

All returns and undeliverable parcels are processed at:

Muoti Clothing (Returns & Fulfilment Centre)
Cinch Self Storage
1 Works Road
Letchworth Garden City
Hertfordshire
SG6 1FR
United Kingdom

Contact Us

For any questions regarding shipping, returns, duties, or delivery updates, please contact:

info@muoticlothing.com
01462 457371