Privacy policy

Privacy Policy

Last updated: December 2025

Information

In this privacy policy, the terms "we", "our", and "us" refer to XXY-23 Ltd (trading as Muoti Clothing).

The controller of your information under applicable Data Protection Laws depends on which channel(s) of XXY-23 Ltd you interact with.

Company name: XXY-23 Ltd (trading as Muoti Clothing)
Company number: 13823437
Country of registration: United Kingdom

Registered Company Address (Legal & Tax):
Bridge House, 9–13 Holbrook Lane, Coventry, West Midlands, CV6 4AD, UK

Returns & Fulfilment Centre (Product Returns Only):
Cinch Self Storage, 1 Works Road, Letchworth Garden City, SG6 1FR, UK

Correspondence Address (Customer & Data Protection Queries):
XXY-23 Ltd, 128 City Road, London, EC1V 2NX, UK

VAT Number: GB462096194
Email: info@muoticlothing.com
Telephone: 01462 457371

We take the privacy and security of our customers seriously and are committed to protecting your personal data.

If you have any questions about this policy or how your data is processed, please contact us using the details above.

How we use your data

This privacy policy explains how XXY-23 Ltd collects, uses, stores and shares your personal data in accordance with Data Protection Laws.

This policy applies when you:

  • Visit one of our websites or channels

  • Purchase products from us

  • Visit us onsite

  • Contact us via email, telephone, post or through website forms

Why we need your information

We use your information for purposes that include:

  • Processing and delivering your orders

  • Providing receipts, shipping updates and order status information

  • Taking payments, processing refunds or exchanges

  • Providing customer service and support

  • Improving our products, services and user experience

  • Sending marketing (email/SMS) where you have consented

  • Analysing trends, preferences and website activity

  • Preventing and detecting fraud or unauthorised activity

What information do we collect?

We may collect:

  • Your name, address, email, telephone number

  • Order details and billing information

  • Records of customer service interactions

  • Saved items and purchase information

  • Complaints, comments and preferences

When you visit our website, we automatically collect technical data including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

Cookies may also be used for account management, cart functionality and analytics (see our Cookies Policy for more).

We may combine information from different sources to improve our accuracy and service.

Who do we share your information with?

We do not sell your personal information.

We may share your data with:

  • Payment service providers

  • Warehouses, order packers and delivery partners

  • Marketing and advertising partners

  • Website hosts and analytics providers

  • Fraud-prevention and credit-reference agencies

  • Social media platforms you authorise (e.g. Facebook, Google)

We share only what is necessary for those services.

We may also disclose your information where legally required or in connection with a merger, acquisition or insolvency event (only to the extent necessary).

Aggregated or anonymised data may be shared but will not identify you.

Your Rights

Under Data Protection Laws, you have the following rights:

  • Access: Request confirmation and a copy of your personal data

  • Rectification: Request correction of inaccurate or incomplete data

  • Erasure: Request deletion where there is no valid reason for continued processing

  • Restriction: Request we stop processing but continue storing your data

  • Portability: Request a copy of your data for transfer to another provider

  • Objection: Object to processing based on legitimate interests

  • Automated decisions: Object to automated decision-making or profiling

  • Withdraw consent: For marketing or any activity based on consent

To exercise any of these rights, please contact us at:
info@muoticlothing.com

Complaints

If you have concerns about our processing of your data or our handling of a request, please contact us:

By post:

Correspondence Address:

XXY-23 Ltd
128 City Road
London
EC1V 2NX
United Kingdom

By email: info@muoticlothing.com
By telephone: 01462 457371

You may also contact the UK Information Commissioner’s Office (ICO) if you are not satisfied with our response.

Changes to this privacy policy

We may update this privacy policy from time to time. Updates will be posted on this page and will take effect immediately unless stated otherwise.

This policy was last reviewed and updated in December 2025.